Many organizations hire for a combination of experience, skills and emotional intelligence. OTEC’s new training workshop called, Service SMARTS, enables employees to experience the direct impact of their EQ to improve external and internal customer service relationships.

OTEC has been leading in the development of workforce strategies to help connect job seekers at all skill levels, including entry level candidates, to the training they need to access jobs. Our sector partnership planning model brings together the powerful voices of employers, stakeholders and practitioners to identify what employers are looking for, and, what employers can do to attract motivated candidates.

“Leadership and learning are indispensable to each other.” – John. F. Kennedy

Many employers are experiencing challenges recruiting and retaining employees, a situation that will only get worse with increasing labour and skills shortages. Many are also realizing that investing in their leadership teams is one of the best solutions to retaining talent and growing high-performance teams. OTEC has seen this trend emerge over the past number of years and has created a leading edge program to provide leaders with the essential skills they need to be productive in supervising and managing their teams….