Our Team

OTEC's exceptional team of highly experienced consultants consist of senior training, human resource and operations executives from the tourism, hospitality, consulting, and service sectors.

With expertise gained working in some of the leading global destination, hospitality and service brands, OTEC's consultants develop strategy, training, and workforce development solutions that exceed client expectations and give them the tools they need to develop a stronger workforce and more competitive business. OTEC's process methodology and the team's strong project management skills ensure projects come in on time and on budget.

Additionally, OTEC’s team of certified facilitators, instructional designers and senior associates hold the highest credentials in training, adult education, online instructional design, and subject matter expertise to ensure OTEC is able to deliver dynamic, engaging, and effective off the shelf, customized, or custom-designed facilitated, online, or blended training programs for our clients.

Through our Service Vision: "Service Above and Beyond", we are committed to effecting positive change in organizations by providing client service excellence and quality products and services.

Here are our current team members, their roles and how to reach them:

Victoria L. Behune

Victoria L. Behune, President & CEO
416-622-1975 ext. 209

Victoria joined OTEC in 2006 as President & CEO and has repositioned and established OTEC as an entrepreneurial, innovative, customer-service focused training and consulting company, with a dynamic new vision and brand. She has built a strong, highly experienced team and Board, and her leadership has been instrumental in OTEC's strategic development and growth with an expanding list of national and international clients. With a focus on being a leading customer service training and consulting company, and through the development of workforce development partnerships and projects, Victoria has demonstrated a commitment to the sustainability and success of OTEC. Victoria is currently leading the evolution of OTEC into a technology-based organization recognized for the development and delivery of creative, leading edge, online learning products, amongst the best in the tourism, hospitality and service sectors.

As the lead strategist of the Ontario Tourism Workforce Development Strategy, she strives to help support and develop the Ontario tourism and hospitality industry. Throughout her over 30 years working within the sector both domestically and internationally, Victoria has guided some of Canada's major destination, attraction and service industry brands by leading successful sales, marketing, and operations teams. Victoria has owned several business ventures and also has extensive experience working with public, private and not-for-profit organizations.

Victoria's passion for the tourism and hospitality industry, including her volunteer leadership work on the Boards, or as Chair, of numerous tourism associations, destination marketing organizations, and academic institutions, has contributed to the growth and development of the tourism industry in Ontario and Canada. She currently sits on the Board of the Tourism HR Canada.

Victoria is a graduate from University of Waterloo with an Honours BA in Recreation and Leisure Studies specializing in tourism planning and development, and holds several Executive Development certificates from the Schulich School of Business. She is also an OTEC Designated Trainer. Drawing on the breadth of her experience and knowledge about destination marketing and development, labour market trends and issues, branding, and social innovation, Victoria is a regular speaker at industry conferences and events.

Adam Morrison, M.Sc.

Adam Morrison, M.Sc., Vice President, Projects and Partnerships
416-622-1975 ext. 236

As OTEC's Vice President, Projects and Partnerships, Adam works to enhance OTEC's provincial labour market development initiatives by working with industry, government, educators and the not-for-profit sector. Adam works closely with OTEC's regional partners to integrate resources and systems into the sector and its networks to ensure that industry attracts, retains and advances a diverse and competitive workforce.

Since joining OTEC in 2008, Adam's commitment to developing projects to improve collaboration has led to his leadership of organizational research, capacity-building and sector-level strategy projects. Adam guides the integration of occupational standards into the workplace and facilitates workforce development projects such as the national Ready-to-Work network of tourism training projects. He also played a key role in the development of Ontario's Tourism Workforce Development Strategy.

Adam joined OTEC with a solid background of Canadian and international experience in HR training and consulting, employment services and organizational research. He is an OTEC Designated Trainer and also holds a Master's of Science degree from the University of Guelph in Capacity Development Studies with a specialization in soft systems methodologies and the management of international marketing networks.

Sherry Sibio, MA

Sherry Sibio, MA, Vice President, Client Solutions
416-622-1975 ext. 212

As Vice President, Client Solutions, Sherry collaborates with OTEC’s valued clients and partners on solutions for team and business success, and contributes to the strategic growth of OTEC. Sherry is responsible for the development and implementation of strategies and business development initiatives to expand OTEC’s reach and ensure customer expansion in OTEC’s priority markets including tourism, hospitality, healthcare and other service related sectors.

Sherry was the founder of a global consulting and training company and held a senior position for a major international hotel and resort brand. She has over 20 years of experience helping owners, executives, operators, management, sales and front line teams improve performance to strengthen employee talent and development to drive revenue growth. Sherry brings to OTEC a specialty in sales, marketing, customer service and leadership within the hospitality and tourism industry.

Sherry holds a Master of Arts (MA) in Tourism Management from Royal Roads University in British Columbia, where she is also an associate faculty member. Sherry has also obtained a Marketing Degree from University of British Columbia and an Adult Education Certificate from the University of New Brunswick.

Janet Morrison, CPT

Janet Morrison, CPT, Director, Learning & Leadership Excellence
416-622-1975 ext. 206

Janet is a Certified Adult Educator, Instructional Designer, Life Skills Coach and ESL Instructor, who has an extensive background in Training / Development. She has owned her own business, and has held management positions with global based corporations in the corporate, retail and manufacturing business sectors in Canada and the USA.
With over twenty years of adult learning program development, training and facilitating experience aimed at today’s personal and professional development issues, Janet presents learning and development results that focus people on maximizing their potential in their personal and professional lives.
Janet has studied at Ryerson University and is a graduate of Seneca College in Adult Education, Instructional Design and Facilitation. She has received her Certificate in ESL through TESOL and a Certificate of Life Skills Coaching at the YWCA.
Janet is a past President of the York Region Chapter of the Canadian Society of Trainers and Developers. Other professional activities have involved active membership and participation in Associations such as CSTD, CHRP, SLF, and IFMA. She has been a contributing writer to various trade and industry publications and is a guest speaker and presenter at various learning forums. 

Kim Marshall, MES

Kim Marshall, MES, Senior Manager, Consulting & Partnership Projects
416-622-1975 ext. 226

As Senior Manager, Consulting & Partnership Projects, Kim plays a key role in developing and managing workforce training and consulting projects across Ontario. In particular, Kim manages the partnership and programs between Tourism HR Canada and OTEC, which includes the Ready-to-Work (RTW) employment preparation project, emerit Training Solutions, and labour market research initiatives.

Since joining OTEC in 2011, Kim has utilized her strong research background and customer-centric focus to play an integral role on many projects, including acting as project coordinator for the Tourism Industry Association of Ontario's (TIAO's) Ontario Tourism Workforce Development Strategy. She has also worked with many of OTEC's workforce development partners to deliver a variety of projects throughout Ontario serving newcomers to Canada, Aboriginal communities and transitioning adults.

Kim holds an Honours Bachelor of Science degree from Queen's University as well as a Master of Environmental Studies degree in Tourism Policy and Planning from the University of Waterloo, specializing in community-based tourism planning in the Caribbean.

Ava-Dawn Mair, M.Sc., CTP

Ava-Dawn Mair, M.Sc., CTP, Manager, Learning & Performance
416-622-1975 ext. 217

As Manager, Learning & Performance, Ava-Dawn brings to OTEC over 10 years international experience in the hospitality and tourism industry within the resort, hotel, air and cruise line sectors and in areas of sales, customer service, events and training. As Training and Development Manager for a major cruise line company, she facilitated and delivered onboard training programs in the areas of management, customer service, professional sales and train-the-trainer programs.

Ava-Dawn plays an integral role in the development of OTEC’s training, certificate and workforce development programs. She is responsible for the design and development of new learning initiatives and materials and conducts instructor-led and web-based training. She also coordinates, facilitates and manages one of OTEC’s pre-employment training projects. From 2011-2014, she led the development, coordination, facilitation and evaluation of the innovative national UPSKILL project which included over 16 hotel partnerships and 250 participants from across Ontario.

Ava-Dawn has a Masters of Science in International Hospitality Management from Sheffield Hallam University in the U.K. and a Bachelor of Science in Tourism Management from The University of the West Indies in Jamaica and the Bahamas. She also holds a certificate in Adult Education/Staff Training from Seneca College and a diploma in Teaching English as a Foreign/Second Language (TEFL/TESL). Ava-Dawn is a designated Certified Training Practitioner™ (CTP) and a member of The Institute for Performance and Learning.

Emmanuel Rey, MBA

Emmanuel Rey, MBA, Manager, Workforce Development & Industry Partnerships
416-622-1975 ext. 210

As Manager, Workforce Development & Industry Partnerships Emmanuel is responsible for the management, growth and delivery of provincial workforce initiatives including OTEC’s ALiGN network project, an innovative model to support the delivery of youth training programs incorporating leading technology tools. He collaborates with internal and external project partners and manages communications to ensure project completion, sustainability and ongoing industry development. Emmanuel is also on the OTEC project team for the TESS Hospitality Career Pathways program where he customizes the UPSKILL curriculum to the needs of businesses and hiring partners across the GTA.

Emmanuel joins OTEC as a seasoned instructor and project manager specializing in hospitality, events and tourism management with institutions such as George Brown College. Emmanuel has led and consulted on several start-up enterprises and conducted a number of studies on enterprises, franchise development and world-class hotel service. He has over 20 years of experience working with hospitality brands and OTEC clients such as IHG, Accor and American Express.

Emmanuel holds a Master of Business Administration in Hospitality and Tourism and a Bachelor of Commerce from the University of Guelph. He also studied Tourism & Hospitality in Europe, French language & Management studies at Université Canadienne en France.

Sepideh Gorjizadeh, M.Ed., M.A

Sepideh Gorjizadeh, M.Ed., M.A, Coordinator, Program Development
416-622-1975 ext. 235

Sepideh plays an integral role coordinating OTEC public sessions and administering OTEC’s online learning bundles, including: Service Excellence Dynamics and the emerit Training and Professional Certification Portfolio.  As Coordinator, Program Development, she also provides administrative support for OTEC and OTEC’s partners including RTO’s and Tourism HR Canada.

With over 8 years of international work experience in teaching and training, Sepideh is passionate about education and supporting the development of OTEC’s training programs and client service.

Sepideh is a graduate of Memorial University in Newfoundland with a Masters of Education. She also holds a Masters of Arts, specializing in English from the University of Pune in India.

Pinar Uzunkaya

Pinar Uzunkaya, Client Solutions Training Coordinator
416-622-1975 ext. 215

As Client  Solutions Training Coordinator, Pinar is responsible for coordinating public sessions and administering
OTEC’s online learning bundles which include: Service Excellence Dynamics and emerit Training and Professional Certification portfolio. She also provides administrative support for OTEC’s partnership with CTHRC (Canadian Tourism Human Resource Council), and OTEC administrative functions.
Pinar has over 3 years of international work experience in Communications & Advertising. She holds a Master’s Degree in Public Relations from Marmara University in Turkey and also has certifications in Publicity & Public Relations from University of Toronto. Pinar also has experience working in hospitality industry which adds to her understanding of customer service excellence.

Gwen Willmott

Gwen Willmott, Finance Manager
416-622-1975 ext. 214

Gwen brings to OTEC over twenty years experience managing financial portfolios for both small and large organizations. After extensive professional accounting experience in the geological industry, she developed a special interest in not-for-profit organizations. Gwen joined OTEC in 2010 and is responsible for managing the funded project accounting and financial operations at OTEC.